KK
Karabelo K
1 reviews | Active since Oct 2015
30 Jul 2021, 04:06
Yoco pro
Bought the machine in December 2020 during a pandemic, used it 4 months and was happy but since the end of April the machine has given us problems. I have requested for a technician to come in but was given an excuse about covid, they have decided to ignore my emails... It's no to enough that we are loosing out on money for them, they thought it's appropriate to ignore us as well. I'm really disappointed.
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Yoco's replyOfficial
30 Jul 2021, 08:47Hi Karabelo, we're so sorry for the wait and thanks so much for taking my call. As discussed, I've now requested a replacement Pro card machine to be delivered to you. The courier should be in touch within the next 1-2 working days to have this arranged. Please hand the faulty reader to the courier when they deliver. Let me know if there's anything else I can help with.
Best regards,
Yoco's reply30 Jul 2021, 08:47
Official
Hi Karabelo, we're so sorry for the wait and thanks so much for taking my call. As discussed, I've now requested a replacement Pro card machine to be delivered to you. The courier should be in touch within the next 1-2 working days to have this arranged. Please hand the faulty reader to the courier when they deliver. Let me know if there's anything else I can help with.
Best regards,