TD
Thomas D
1 reviews | Active since Dec 2020
21 Dec 2020, 11:35
Yoco poor service
We ordered and paid a Yoco device on 07 December for use during 2 markets in December.0 On Thursday 10 December we called the service line, upon which they requested a proof of payment which we sent. On Monday 14 December we enquired again, upon which they again requested a proof a payment, which we duly mailed through. It was confirmed on the same day by Yoco that we would receive the device within 48 hours. By Friday 18 December we still had not received the device and enquired again. A proof of payment was once again requested which was sent. Today is 21 December and nothing received yet. The service of this company is absolutely pathetic.
Helpful (0)
Replies (2)0
Replies (2)
Yoco's replyOfficial
21 Dec 2020, 12:46Hi Thomas, Shana from Yoco here. We're terribly sorry for the poor service experience, certainly don't mean to disappoint. Thanks for taking my call, I'm glad to hear that the order has now been processed. I will check up on the other details that need to be verified and will keep you updated. Please let me know if you may need help with anything else.
Best regards,
Yoco's reply21 Dec 2020, 12:46
Official
Hi Thomas, Shana from Yoco here. We're terribly sorry for the poor service experience, certainly don't mean to disappoint. Thanks for taking my call, I'm glad to hear that the order has now been processed. I will check up on the other details that need to be verified and will keep you updated. Please let me know if you may need help with anything else.
Best regards,
TD
Thomas D's updateReviewer Update
21 Dec 2020, 13:53Hi Shana, thank you for the prompt reaction. I do suggesy that you investigate where the delay was, and take the necessary action to rectify it.
TD
Thomas D's update21 Dec 2020, 13:53
Reviewer Update
Hi Shana, thank you for the prompt reaction. I do suggesy that you investigate where the delay was, and take the necessary action to rectify it.