Yoco - Poor and Rude Customer Support Employees

I have been using Yoco's services for the past 3 years now and I must say that recently their service has become extremely poor - good customer service was always something they were very proud of and set them apart from other service providers and they were excellent. My recent experiences with Yoco has been extremely poor to say the least, not only do the customer service reps take weeks to respond to the support@yoco email (if they do ever bother to respond), their responses are often clearly copy pasted from a script based on a quick glance at what the issue is you have and hardly ever answer your questions, also important yo note is, that if you call them out on not answering your questions they will become hostile, rude and arrogant. The better way it seems to deal with Yoco these days is to hop onto the Live chat, at least they will respond to your questions but they will still be rude and arrogant and end the chat when they feel you have no more questions or probably more likely because they couldnt be bothered to continue assisting you. Seems like Yoco Support employees absolutely hate their jobs and couldn't care about their customers. Pathetic.