YOCO pathetic service when your money is in their bank, STAY AWAY

What a disappointment, call center keep passing the buck, I cancel my bank machine because of all the promises, There is R30k of my money in their bank account since beginning of March,, and they keep having excuses on excuses, they told me Id, passport or drivers as proof, now it is only Id, The docs was loaded Thursday 14/05/2020 already where the lady confirmed the ID was loaded and accepted and told me they bank on Friday then my money be in my account on Saturday, this is Monday 18/05/2020, I phone the call center now my id need to be approved, which I was told was done on Thursday, and it will take 48 hours, in the meantime the customer that paid for his goods want the goods and YOCO have no urgency to help anyone as they have the money in their account.told me. Since Thursday 14/05 I have requested a manager to contact me, yet no response. YOCO your service is pathetic. Your response to query is pathetic, your customer service is pathetic.