DA
Dirk A
1 reviews | Active since Jan 2014
13 Jul 2021, 12:21
Yoco pathetic service
I have paid my money. Send them 2 x times proof of payment.they still asked for proof of payment. Its more than 2 weeks ago. I have send emails nothing. Yoco are a bunch of ****s. Pmease dont order n machine from them
Helpful (0)
Replies (4)0
Replies (4)
Yoco's replyOfficial
13 Jul 2021, 13:14Hi Dirk, we've checked on this for you and it shows your order is still pending. Unfortunately we cannot accept your transaction history or an SMS confirmation as proof of payment. Please could you send your proof of payment in PDF format, preferably from your email address, to *** and we can then get your order processed as soon as possible. You can visit https://bit.ly/3ydLhG8, our Help Centre article, on how to retrieve your PDF proof of payment.
Best regards,
Yoco's reply13 Jul 2021, 13:14
Official
Hi Dirk, we've checked on this for you and it shows your order is still pending. Unfortunately we cannot accept your transaction history or an SMS confirmation as proof of payment. Please could you send your proof of payment in PDF format, preferably from your email address, to *** and we can then get your order processed as soon as possible. You can visit https://bit.ly/3ydLhG8, our Help Centre article, on how to retrieve your PDF proof of payment.
Best regards,
DA
Dirk A's updateReviewer Update
13 Jul 2021, 14:30i have done already on the 9th in PDF format via email. so i am not sure what else is it that you want from me. really this is pathetic service and i will report this each and every day until some one can explain to me exactly what it is that you need. i went on my banking and down load a payment save it as pdf and emailed it to you. you don't except sms and you also don't except a down load from my bank. so what on earth do you want. looks like you are having uneducated people for you. what i expected from your side is to say yes well from your sms i can see the payment but please send us this or that, but nothing. please call me om ***6 and explainnnnnnnn to me what exactly it is you want. on my email of the 9th i asked please confirm that you have received the email, even that was to much to ask from you. i will continue to post bad reviews until some one with knowledge can contact me and assist me because it is clear emails doesn't work at all. i made the payment on the 29th already. my email besides my phone no is ***
DA
Dirk A's update13 Jul 2021, 14:30
Reviewer Update
i have done already on the 9th in PDF format via email. so i am not sure what else is it that you want from me. really this is pathetic service and i will report this each and every day until some one can explain to me exactly what it is that you need. i went on my banking and down load a payment save it as pdf and emailed it to you. you don't except sms and you also don't except a down load from my bank. so what on earth do you want. looks like you are having uneducated people for you. what i expected from your side is to say yes well from your sms i can see the payment but please send us this or that, but nothing. please call me om ***6 and explainnnnnnnn to me what exactly it is you want. on my email of the 9th i asked please confirm that you have received the email, even that was to much to ask from you. i will continue to post bad reviews until some one with knowledge can contact me and assist me because it is clear emails doesn't work at all. i made the payment on the 29th already. my email besides my phone no is ***
DA
Dirk A's updateReviewer Update
13 Jul 2021, 14:35i have send it AGAIN VIA EMAIL.
pleaseeeee be so kind to let me know if you did received my email if it is not to much trouble
pleaseeeee be so kind to let me know if you did received my email if it is not to much trouble
DA
Dirk A's update13 Jul 2021, 14:35
Reviewer Update
i have send it AGAIN VIA EMAIL.
pleaseeeee be so kind to let me know if you did received my email if it is not to much trouble
pleaseeeee be so kind to let me know if you did received my email if it is not to much trouble
Yoco's replyOfficial
13 Jul 2021, 17:41Hi Dirk, I have checked with our Finance team and they've been able to trace your payment with the payment reference used. Your order's been processed and is being assigned for delivery. The courier should get in touch with you soon via SMS/call to schedule an appointment for delivery. Please reach out if you may need help with anything else.
Best regards,
Yoco's reply13 Jul 2021, 17:41
Official
Hi Dirk, I have checked with our Finance team and they've been able to trace your payment with the payment reference used. Your order's been processed and is being assigned for delivery. The courier should get in touch with you soon via SMS/call to schedule an appointment for delivery. Please reach out if you may need help with anything else.
Best regards,