Yoco owes us money!

My experience with Yoco has been nothing short of frustrating and disappointing. Since June 23, 2023, we have been owed money by Yoco, and the level of service we have received from their supposed support team, specifically Rajab and Banela, has been abysmal. We've sent so many countless emails to Yoco, including our certified bank statements multiple times, and yet we have received no satisfactory answer as to where our money has disappeared to. Instead of addressing the issue, Yoco's support team continues to send us Proof of Payments (POPs) without resolving the core problem. This all started during our transition from private banking to business banking, Yoco's payout system had paid out to us, as did, payments from our other clients All these payouts were returned to our clients banks , resulting in a chaotic situation. While we eventually managed to receive payments from these clients, Yoco insists on sending us POPs as if that's a solution. They have persistently refused to initiate a missing payment case, despite multiple suggestions from our bank for them to do so. This entire ordeal has left us deeply dissatisfied and frustrated with Yoco's services. Their lack of accountability and inability to resolve payment issues is unacceptable, and I would caution others against using their services until they improve their customer support and address these fundamental problems