Yoco Online store payment gateway issues

Having been a very satisfied client of Yoco I moved my online store to a Yoco payment gateway. This has been the worst mistake ever. My clients cannot transact on the Yoco Payment gateway. Yoco's support is miserable. 1) The online chat is through a bot who is as ineffective as anything I have ever encountered. 2) The email I sent has not been rep**** to. Yoco are very quick to send ticket number but no actual reply. 3) Very nice people on the support line but no actual response or solution offered.

This has been going on for 4 days with absolutely no support or reply from Yoco. Yoco seem to provide a good service on the surface until you have to deal with their support team. It's shocking to say the least and more so when one considers that Yoco pitch their services directly to small business's.

I am paying dearly for supporting a service that I had thought would be great and in actual fact is beyond lousy. Losing nearly 3 weeks of online sales has been a killer.

Come on Yoco, surely you can do much better than this???????