SH
Sue H

1 reviews | Active since Mar 2023

20 Nov 2025, 11:12

Yoco NON service provider

"Sign on to our service, we promise you BLAH BLAH BLAH BLAH" which actually means we will take a percentage of YOUR hard earned money just to process the revenue that you innovate and dedicate your life's breath to keep running. When something goes wrong with your device and you cannot process sales, we will absolutely not make it easy to assist you. What we will do is make it terribly difficult for you speak to an actual human being. We will provide a Whatsapp robot response and of course we have an email address. We will happily schedule a phone call from one of our living breathing people, but you will have to wait a couple of days in the queue and then we obviously actually won't call you, even though we send you a text message to remind that we will be calling you.

I really miss the days when businesses had ethics and actually cared about the service they provide. Imagine a world where businesses had an on-the-ground physical address that their trusting customers could visit to get actual service. Oh I do love to dream.

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Replies (1)
Yoco
Yoco's reply20 Nov 2025, 11:29
Official
Hi Sue, thank you for raising this – we’re really sorry to hear about your experience. That’s definitely not the kind of frustration we want any of our merchants to go through. 

To investigate this properly and help make it right, please send us your business name and the contact details you used to sign up, so we can look into this for you. 

Best regards,