EK
Elizabeth K
1 reviews | Active since Jul 2015
14 Sept 2026, 08:18
Yoco no human support only bot - not able to trade for over two hours
This morning when opening shop before 6am, my yoco pos did not want to connect to my card machine, everytime we do a sale and click on card it logs me out. When I log back in the same thing happens. I tried to contact yoco but you can only work via a bot. Eventually it was indicated that they will put me through to a consultant to sort out my issue. It is now 08:16 and I still can't do business due to this error. No consultant has contacted me and the bot indicated that they can't give me number to phone them directly. Hence I am loosing revenue and it reflects bad on my business.
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Replies (2)
Yoco's replyOfficial
14 Sept 2026, 10:20Hi Elizabeth, we're really sorry to hear about the experience that you had. This isn't the service we want for our merchants, and we understand how frustrating this must be. We've looked into your account and reached out to you via email as we could not get a hold of you telephonically. Thank you for your patience.
Yoco's reply14 Sept 2026, 10:20
Official
Hi Elizabeth, we're really sorry to hear about the experience that you had. This isn't the service we want for our merchants, and we understand how frustrating this must be. We've looked into your account and reached out to you via email as we could not get a hold of you telephonically. Thank you for your patience.
EK
Elizabeth K's updateReviewer Update
14 Sept 2026, 10:42You could not get hold of me due to the fact that I was running around to try and please customers while the system was off. I logged this issue at 06:10 and you only tried to contact me at 10:10. In the future if you have a system error that affects the businesses you should perhaps send out a bulk communication to your customers indicating that their is fault with the system and you are busy solving the issue, but ignoring a customer who is trying to run a retail business makes it seem like no one is working on the issue. This issue has now been solved from you side and we can carry on with business as usual. Thanks
EK
Elizabeth K's update14 Sept 2026, 10:42
Reviewer Update
You could not get hold of me due to the fact that I was running around to try and please customers while the system was off. I logged this issue at 06:10 and you only tried to contact me at 10:10. In the future if you have a system error that affects the businesses you should perhaps send out a bulk communication to your customers indicating that their is fault with the system and you are busy solving the issue, but ignoring a customer who is trying to run a retail business makes it seem like no one is working on the issue. This issue has now been solved from you side and we can carry on with business as usual. Thanks