EP
Esrame P
1 reviews | Active since Dec 2021
16 Dec 2021, 05:50
Yoco Neo Change of ownership
I have been struggling to do change of ownership. With no reply from no one. Apparently MY Yoco Neo i purchased brand new and only used like 4 times. Is now registered on 2 other companies using my Yoco serial number. How is this possible? I have send screenshots of supports chat with me, still no one took the time to get back to me. This is after i waited an HOUR for a reply from the chat supporter. Terrible service! With no after sales support
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Yoco's replyOfficial
16 Dec 2021, 08:41Hi Esrame, we're so sorry to hear this. I've seen that your card machine's serial number is similar to a different owner's and it was mistakenly allocated. It has been removed now so the person you're transferring it to should now be able to sign up with the Yoco Neo serial number. We apologise for all the trouble and if you may need further assistance, please let us know.
Yoco's reply16 Dec 2021, 08:41
Official
Hi Esrame, we're so sorry to hear this. I've seen that your card machine's serial number is similar to a different owner's and it was mistakenly allocated. It has been removed now so the person you're transferring it to should now be able to sign up with the Yoco Neo serial number. We apologise for all the trouble and if you may need further assistance, please let us know.