Yoco Link Nightmares

Client made payment via platform, Transaction went through from the client to them via their platform. Client sent me A screenshot to prove payment went through. Yoco agent insists on client providing credit card statement to prove payment was made. Client is not comfortable revealing personal banking information. Yoco agent says they see the transaction and they need to trace the payment. What baffles me is how is that you cant track a payment when the link that was is used to make payment is created by the platform. such is nonsense............They dont take Popia act serious im a small business not a big corporate how do i build trust with customers if these are the issues i have. Thank you Sisipho