JN
Joy N
1 reviews | Active since Aug 2023
26 Aug 2023, 02:18
Yoco Khumo Internal Damage
So disappointed with Yoco, Bought a Yoco Khumo 16 months ago, April 2022. I have a Business Event tomorrow so I switched on the Machine only to receive a Message about internal damage and I need to Contact Support and a Order a new Machine. Why would I have to get a new Machine when I have one? If I was suppose to update the Software why Wasn’t I notified or made aware? With so much e-mails that come from Yoco they failed to communicate what’s important about the Machines. I have never heard of replacing a new machine just after 16 months No warning just nothing.
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Replies (3)
Yoco's replyOfficial
26 Aug 2023, 14:33Hi Joy, we're truly sorry that you've experienced this with us. It is never our intention to disappoint. One of our support consultants tried to reach out to you so that we could assist, however, we were unable to get a hold of you.
We will be replacing your card machine and the courier company will get in contact with you to arrange a delivery date and time.
We will be replacing your card machine and the courier company will get in contact with you to arrange a delivery date and time.
Best regards,
Yoco's reply26 Aug 2023, 14:33
Official
Hi Joy, we're truly sorry that you've experienced this with us. It is never our intention to disappoint. One of our support consultants tried to reach out to you so that we could assist, however, we were unable to get a hold of you.
We will be replacing your card machine and the courier company will get in contact with you to arrange a delivery date and time.
We will be replacing your card machine and the courier company will get in contact with you to arrange a delivery date and time.
Best regards,
JN
Joy N's updateReviewer Update
29 Aug 2023, 22:44Thank you for the quick response and assistance. Wasn’t expecting it but I am pleased and impressed with Yoco.
JN
Joy N's update29 Aug 2023, 22:44
Reviewer Update
Thank you for the quick response and assistance. Wasn’t expecting it but I am pleased and impressed with Yoco.
Yoco's replyOfficial
31 Aug 2023, 11:32It was our pleasure, Joy! Once again, we apologize for the inconvenience caused. Please feel free to reach out to us should you require any other assistance and we'd be happy to help.
Best regards,
Yoco's reply31 Aug 2023, 11:32
Official
It was our pleasure, Joy! Once again, we apologize for the inconvenience caused. Please feel free to reach out to us should you require any other assistance and we'd be happy to help.
Best regards,