Yoco joking with my life and profiting from my inconvenience

Risk department keeping my funds after 2 months, I have not had a call from a Leroy that was supposed to contact me. Yoco seems to be notorious with keeping high amounts in their account and send you from pillar to post. The worse one is one of their consultants calling me a ******** blatantly then did not send the chat via email as per standard procedure. I have sent all documents they have requested and since then, no feedback. My money is sitting with them so they should say processing fee plus interest from your money until we deem it fit for transfer. I informed them that my house burnt down and am in need of my funds and I was answered with an automated confirmation of receipt. Imagine