AB
Alandri B
1 reviews | Active since Jun 2018
12 Sept 2023, 13:07
Yoco is useless
USELESS CUSTOMER SERVICE!!! Refuses to help. Its apparently too difficult to resend an email with a statement.
False advertising too... I have been paying monthly fees even though they say "no fees"
Helpful (0)
Replies (3)0
Replies (3)
Yoco's replyOfficial
12 Sept 2023, 13:33Hi Alandri, we sincerely apologize for the service that you've experienced with us. It is never our intention to disappoint.
Please elaborate on the difficulties you're referring to when sending an email with a statement so that we can assist accordingly.
Kindly note that we don't charge monthly fees, however, you do pay a transaction fee when you transact. This fee is max 3.39% incl VAT and will decrease as your transaction volume increases. The transaction fee is charged as there is a cost to Yoco to provide the service of processing transactions and settling the money into your account. In other words, we charge a handling fee due to inter-bank and processing costs.
Please elaborate on the difficulties you're referring to when sending an email with a statement so that we can assist accordingly.
Kindly note that we don't charge monthly fees, however, you do pay a transaction fee when you transact. This fee is max 3.39% incl VAT and will decrease as your transaction volume increases. The transaction fee is charged as there is a cost to Yoco to provide the service of processing transactions and settling the money into your account. In other words, we charge a handling fee due to inter-bank and processing costs.
Best regards,
Yoco's reply12 Sept 2023, 13:33
Official
Hi Alandri, we sincerely apologize for the service that you've experienced with us. It is never our intention to disappoint.
Please elaborate on the difficulties you're referring to when sending an email with a statement so that we can assist accordingly.
Kindly note that we don't charge monthly fees, however, you do pay a transaction fee when you transact. This fee is max 3.39% incl VAT and will decrease as your transaction volume increases. The transaction fee is charged as there is a cost to Yoco to provide the service of processing transactions and settling the money into your account. In other words, we charge a handling fee due to inter-bank and processing costs.
Please elaborate on the difficulties you're referring to when sending an email with a statement so that we can assist accordingly.
Kindly note that we don't charge monthly fees, however, you do pay a transaction fee when you transact. This fee is max 3.39% incl VAT and will decrease as your transaction volume increases. The transaction fee is charged as there is a cost to Yoco to provide the service of processing transactions and settling the money into your account. In other words, we charge a handling fee due to inter-bank and processing costs.
Best regards,
AB
Alandri B's updateReviewer Update
12 Sept 2023, 14:01The website and app on my side gives issues.
I asked for a new email to be sent and Thabang just keeps telling me the same **** over and over.
I was supposed to go to the bank today with these papers and now I wasted an unpaid leave day and need to take another.
I asked why the Cash Advance is not made available and he ignored it like a taxi ignores a stop sign.
I'm not happy and will be looking for a different service provider.
Will make sure everyone I am in contact with will also leave Yoco
I asked for a new email to be sent and Thabang just keeps telling me the same **** over and over.
I was supposed to go to the bank today with these papers and now I wasted an unpaid leave day and need to take another.
I asked why the Cash Advance is not made available and he ignored it like a taxi ignores a stop sign.
I'm not happy and will be looking for a different service provider.
Will make sure everyone I am in contact with will also leave Yoco
AB
Alandri B's update12 Sept 2023, 14:01
Reviewer Update
The website and app on my side gives issues.
I asked for a new email to be sent and Thabang just keeps telling me the same **** over and over.
I was supposed to go to the bank today with these papers and now I wasted an unpaid leave day and need to take another.
I asked why the Cash Advance is not made available and he ignored it like a taxi ignores a stop sign.
I'm not happy and will be looking for a different service provider.
Will make sure everyone I am in contact with will also leave Yoco
I asked for a new email to be sent and Thabang just keeps telling me the same **** over and over.
I was supposed to go to the bank today with these papers and now I wasted an unpaid leave day and need to take another.
I asked why the Cash Advance is not made available and he ignored it like a taxi ignores a stop sign.
I'm not happy and will be looking for a different service provider.
Will make sure everyone I am in contact with will also leave Yoco
Yoco's replyOfficial
12 Sept 2023, 14:14We'd love to get this issue resolved ASAP for you. Please let us know what kind of issues you are experiencing with your website and app. We'd like to request you send us screenshots of the issues that you're experiencing via WhatsApp here: https://www.yoco.com/za/contact/ or alternatively send us an email to: ***.
Please note that In order to qualify for a Capital offer, Your business has to meet the minimum requirements to qualify for Yoco Capital. Select the Let me Know button on your capital page and we will call you as soon as an offer becomes available.
The Minimum Eligibility Criteria: are as follows: Eligible merchants will only be considered for an offer when they meet the minimum criteria, but may not be guaranteed an offer as other risk factors are also considered.
Please note that In order to qualify for a Capital offer, Your business has to meet the minimum requirements to qualify for Yoco Capital. Select the Let me Know button on your capital page and we will call you as soon as an offer becomes available.
The Minimum Eligibility Criteria: are as follows: Eligible merchants will only be considered for an offer when they meet the minimum criteria, but may not be guaranteed an offer as other risk factors are also considered.
- Merchants need to have been trading for a minimum of 3 months with Yoco, and
- Have processed a minimum of 18 Yoco transactions over the last 90 days, and
- The average Minimum Yoco Card Turnover must be more than R 4000 per month.
Best regards,
Yoco's reply12 Sept 2023, 14:14
Official
We'd love to get this issue resolved ASAP for you. Please let us know what kind of issues you are experiencing with your website and app. We'd like to request you send us screenshots of the issues that you're experiencing via WhatsApp here: https://www.yoco.com/za/contact/ or alternatively send us an email to: ***.
Please note that In order to qualify for a Capital offer, Your business has to meet the minimum requirements to qualify for Yoco Capital. Select the Let me Know button on your capital page and we will call you as soon as an offer becomes available.
The Minimum Eligibility Criteria: are as follows: Eligible merchants will only be considered for an offer when they meet the minimum criteria, but may not be guaranteed an offer as other risk factors are also considered.
Please note that In order to qualify for a Capital offer, Your business has to meet the minimum requirements to qualify for Yoco Capital. Select the Let me Know button on your capital page and we will call you as soon as an offer becomes available.
The Minimum Eligibility Criteria: are as follows: Eligible merchants will only be considered for an offer when they meet the minimum criteria, but may not be guaranteed an offer as other risk factors are also considered.
- Merchants need to have been trading for a minimum of 3 months with Yoco, and
- Have processed a minimum of 18 Yoco transactions over the last 90 days, and
- The average Minimum Yoco Card Turnover must be more than R 4000 per month.
Best regards,