Yoco instant cash

So Yoco prides themselves on the fact that they have a instant payout method and customers dont have to wait for thier money. So here i go. great. Send the customer the payment link. All fair and well. The customer pays. Money in yoco. But thats where it ended. Try to do a instant payment so i can buy the stock. No not authorised as its a bigger amount . Sit on the phone and chat bot for four hours still no end result. I landed up doing a refund and lost R1000 profit forr the day and lost a customer for life. I couldve just asked the customer to do a instant eft into my acc. But thanks to yoco im on the short and bad end of the stick