YOCO HAS THE WORST CUSTOMER / AFTERSALES SERVICE

If I could give NO stars I would

Even after my last review and their very quick response so it would seem they act, it is only for show - it is now 7 days later and still no response for the so called manager even after they confirmed my contact details. I subsequently went on the WhatsApp line again this morning and it"s been an hour that I am waiting for an agent - with continous prompts to put in my email address or it reverts to the BOT which does not give me any workable options to resolve my issue. Last time when I called the telephone number, I used up all my airtime waiting and when I finally managed to speak to a human, they said they would phone me straight back and then again I waited for about an hour and half for an agent who still could not resolve my issue!!! it is not as if I sit around with nothing else to do other than hoping to be served as client!!!!!