Yoco froze my account with R25,000 and doesn’t reply to emails.

I had the absolute worst customer service from Yoco. They have frozen my account after I received a payment of R25,000 knowing very well that my small business receives these payments at least once a month. Knowing that we have been in the midst of a global pandemic I believe that they should take this into consideration and respect people’s income. I have called their support agents for 2 weeks straight every single day and all they tell me is “risk department will get back to you”. Risk department is not replying to emails for 2 weeks now after they asked me for my supporting documents and I sent it to them. How does an institution work like this and play with people’s income? Absolutely disgusting to say the least, no decency to let the customer know where they stand.