Yoco employees dropping the ball

Yoco as a machine performs well I must say. Yoco staff or employees now that’s the most frustrating, annoying part you will meet as a business owner. The support whatApp people don’t know what they are doing. Bought a machine used it now want to change ownership it’s been 2 months and I communicate every day with them. They will ask you about online payment when you told them that you have a physical shop. Yoco please train your employees. Spoke to different types. Email, call and WhatsApp still no one seems to be able to connect the new owner of the device to the new company. It says it can not allocate the reader! Who must allocate the reader 🤔😤?