Yoco disappoint once AGAIN!!
Yoco disappoint once AGAIN
after our first Yoco machine gave us a system tampered error JUST after the warranty expired I took the machine in when the unfriendly consultants at We fix George had no IDEA what they were talking about and had to phone around to figure out whats going on I was left with no choice than to purchase another machine . at that stage I Assumed that ive probably done something wrong and needed a new machine desperately
BUT this time around its AGAIN just after the warrant expired and AGAIN I have the same issue
Is this Yocos way of making money??? We were using the machine and the next moment it just gave us an error!
These machines aren't cheap and to replace them on a yearly basis is not beneficial to my company!
if you want to replace your card machine yearly DO NOT purchase a Yoco machine!
Hi Elretha,
Thank you for your feedback. We are sorry to hear that you have not had a good experience with Yoco. This is not the kind of experience we want for our customers.
With regards to the system tamper error, thank you for bringing this to our attention. We can assure you this is not intentional, and our logistics team will be investigating this further.
To confirm, I have been in touch with you and your replacement card reader and charging accessory will be delivered as discussed. I will also follow up with you to ensure that all is in order. Please feel free to reach out to us if you have any questions or further concerns.
Neo and the Yoco team
Best regards,
Hi Elretha,
Thank you for your feedback. We are sorry to hear that you have not had a good experience with Yoco. This is not the kind of experience we want for our customers.
With regards to the system tamper error, thank you for bringing this to our attention. We can assure you this is not intentional, and our logistics team will be investigating this further.
To confirm, I have been in touch with you and your replacement card reader and charging accessory will be delivered as discussed. I will also follow up with you to ensure that all is in order. Please feel free to reach out to us if you have any questions or further concerns.
Neo and the Yoco team
Best regards,