Yoco Card Reader not working for 3 days

Hi my name is Lutendo Laka im using a yoco card reader and everything has been good from the beginning but now since Monday my yoco card reader has not been working , I then contacted support and they gave me retail capital number to call since I'm paying on contract and I called them and they said the payments are up to date and they will contact yoco and I should be able to use the machine tomorrow meaning yesterday till now the machine is saying deativated due to non payment I don't know which one cause even yesterday they deducted since they are deducting every Tuesday and now I'm wondering what am I paying for if I'm loosing business cause till today the machine is not working. Company name BONTLE FRAGRANCES My I'd number ********** 713081 My cell number ********** 769