Yoco card reader not working

Item: Yoco
Rating: 2
Author: Jaqui K

Card reader not working. Had to show clients away. Phoned Yoco support from my cellular, held on for 21 minutes! and eventually put down as I was not helped. How can I trade like this? Second day using Yoco. Not happy.

Helpful (0)

Replies (4)

Jaqui K's updateReviewer Update

31 Aug 2018, 12:49

Seems like they are experiencing technical difficulties and working on the issue. Will give them another try, hopefully it's a once off.

Jaqui K's update31 Aug 2018, 12:49

Reviewer Update

Seems like they are experiencing technical difficulties and working on the issue. Will give them another try, hopefully it's a once off.

Yoco's replyOfficial

31 Aug 2018, 13:30

Hi Jaqui,

We experienced downtime earlier, and our support centre received a major influx of telephone calls. Holding on for 21 minutes to get through to our support team is definitely not the experience we want you to have, so I'm really sorry for the frustrating time.

The transaction issues we experienced earlier have been resolved, so you should be able to process transactions with your Yoco again.

Once again, apologies for letting you down.

All the best,
André and the Yoco Team

Best regards,

Yoco's reply31 Aug 2018, 13:30

Official

Best regards,

Jaqui K's updateReviewer Update

31 Aug 2018, 14:59

Thank you Andre. All seems to be good now. Many thanks.

Jaqui K's update31 Aug 2018, 14:59

Reviewer Update

Thank you Andre. All seems to be good now. Many thanks.

Yoco's replyOfficial

31 Aug 2018, 17:36

You are most welcome Jaqui :)

All the best,
André and the Yoco Team

Best regards,

Yoco's reply31 Aug 2018, 17:36

Official

You are most welcome Jaqui :)

All the best,
André and the Yoco Team

Best regards,

Yoco card reader not working

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