Yoco Card Machine - No company service and no respect for clients

We bought a yoco machine to use for the convenience of our guests coming in for conference. We got the machine 13 months ago from takealot I have sent emails after emails got someone to assist told her that I emailed everything they requested sent it to her email and she promised to forward it onto the right department and nothing came of that. Tried again and after over a year of trying to reach out and get help I gave up and decided to send it back to takealot and get our money back but takelot also refuses to assist us as its gone past there return policy date.. We spent R1000 on this machine which is now collecting dust in the cupboard. Still in the original packaging we bought it in. I am so disappointed in Yoco as we really wanted a easy card machine for our guests. I will give them 1 star as they dont care about there clients and no such thing as client service what so ever.