Yoco card machine holders BEWARE

Yoco Credit Card machine Holders BEWARE We are stallholders at one of the most renown markets in the Western Cape/GardenRoute and had a very unfortunate incident today. Our own Yoco device had frozen and the neighbouring stallholder offered to use their Yoco machine, about 90 % of us are using Yoco. The payment went through, it was approved and the customer walked off with the purchase. Minutes later the Yoco made a strange beeping sound, by checking it out it read 'payment declined and cancelled'. By that time the customer was long gone. When Yoco was contacted by phone today we got the following response: Even though the payment was approved it is OUR responsibility to EACH TIME go into sales history on the card machine and make sure it has gone through. Where exactly does it say THAT??? It's the first time we've ever heard. And how exactly should that work, customers for clearing to the right please, waiting for sales history to come up, any time from now, sorry for the inconvenience...In our book, if its APPROVED its APPROVED, nobody ever told us anything else! We will circulate this widely, obviously many will have to rethink about using a Yoco-device!