Yoco Capital No Service!

I have been a client with Yoco for several years years with fairly good service in general.

I was preapproved for Yoco capital and tried to apply. I was informed due to my banking details that changed I had to wait 14 days. I did that and after that there was no luck to do my applications as the app keeps going into a loop, I even tried the portal with no luck. I have spoken to the help line and also emailed Tina at Capital se escalated my problem a week ago with no resolve. It is really frustrating being offered a service and up to now no luck. Can it take a week to resolve this?

I hope this can be sorted out!