YOCO Bad customer service.

I still haven’t received my payments made on my YOCO machine on 26 & 27 December 2020. Their live chat is useless. Their consultants keep saying they will check, thereafter they leave the chat leaving me hanging. When I call their call centre they make me hold and drop the phone on me. My business portal shows that they are still verifying my ID which may take 48 hours to resolve. I send their support team emails and even they don’t get back to me. This is my last resort. I’m not doing markets due to the lockdown restrictions. I need this money ASAP. They keep asking for my email address but they don’t get in contact with me. I leave them my number on all the live chats and they don’t call me. But when they are selling you the machine they call you almost immediately. My email is *** ***