NC
Narty C
1 reviews | Active since Oct 2024
02 Sept 2026, 20:40
Yoco and their terrible refund process.
The refund process at Yoco is ridiculous slow and not customer centric at all. Been waiting for my refund for days with no assistance. Oh the customer helpline is useless also. You will and be sent up and down and no one knows how to help. Terrible service.
Helpful (0)
Replies (4)0
Replies (4)
Yoco's replyOfficial
03 Sept 2026, 08:24Hi Narty! We're sorry to hear about the delay that you are experiencing regarding the refund. That's not the experience we want for you. Please share your business name and the email address linked to your Yoco profile, and we will reach out to you shortly to assist.
Best regards,
Yoco's reply03 Sept 2026, 08:24
Official
Hi Narty! We're sorry to hear about the delay that you are experiencing regarding the refund. That's not the experience we want for you. Please share your business name and the email address linked to your Yoco profile, and we will reach out to you shortly to assist.
Best regards,
NC
Narty C's updateReviewer Update
03 Sept 2026, 13:46Hi I am not a business but a customer who was incorrectly charged by one of your merchant clients and I have been waiting for my refund since. R900 is a lot of money to be incorrectly charged when you were supposed to be only charged R120.
NC
Narty C's update03 Sept 2026, 13:46
Reviewer Update
Hi I am not a business but a customer who was incorrectly charged by one of your merchant clients and I have been waiting for my refund since. R900 is a lot of money to be incorrectly charged when you were supposed to be only charged R120.
Yoco's replyOfficial
04 Sept 2026, 09:25Hi Narty, thank you for your patience. We're working on your case and we'll continue to keep you updated. We'll reach out shortly with an update.
Best regards,
Yoco's reply04 Sept 2026, 09:25
Official
Hi Narty, thank you for your patience. We're working on your case and we'll continue to keep you updated. We'll reach out shortly with an update.
Best regards,
NC
Narty C's updateReviewer Update
04 Sept 2026, 15:13I am back here to complement the assistance from one of Yoco’s complaints advisor who was helpful. I however do think the process is not customer friendly and frustrating due to the delays.
NC
Narty C's update04 Sept 2026, 15:13
Reviewer Update
I am back here to complement the assistance from one of Yoco’s complaints advisor who was helpful. I however do think the process is not customer friendly and frustrating due to the delays.