Yoco after sales is TERRIBLE

You guys don't reply to customers that bought the machine and wants to return it after 1 day of having it because you guys sent a 2nd hand machine to me and it doesn't even hold charge.

The after sales is ****, imagine we have a problem with a card machine which is a big part of a business.

I am waiting for a week for you guys to uplift the machine. I wait so long on the call, also emailed about 10 times to Mthunzi Sibisi. The calls cuts, the service offered is the reason I'm not signing up with yoco because the after sales are terrible.