Yoco after sales.

Recently send an email to customer care/info department at Yoco regarding a merchant that charges extra fees above purchase price for making payment with Yoco. As i am a Yoco merchant myself,i queried this with Yoco. Agent rep**** that this is totally legit,as merchant can add extra costs/charges. I then did some research on the term and conditions that i had to accept when entering agreement with Yoco, wich obviously states complete opposite as what agent told me. After another email to agent, specifically informing him about the clause in terms and conditions,with attaching the specific clause,he rep**** that he totally forgot about this section in terms and conditions and that they require more info on merchant to investigate. Maybe all staff should be sent on a refresher course instead of sucking answers from thumbs.