Worst support Ever that leaves you stranded

Hi Yoco,

Have logged an issue on Saturday, with Dylan about a card machine SN image attached, spend more than half an hour on the phone today with one of your agents, issue still unresolved, it feels as if you don't care about my issues, in the Yoco of old, it wasn't hard to speak tk a manager or someone who cared, now it's impossible to get real support, it feels as if Yoco doesn't care about my business, I'm extremely frustrated, I told you agent I have an event tonight and need the machine working, but my issue still isn't resolved, your actions show me that you couldn't care less about me or my business that is why as from tomorrow I'll be exploring other options. Yoco support has gone down the drain, the worst part of it all is your AI if you can call it that, I call it a digital user's manual.

I chose Yoco because of my previous experience, however I'll be looking to take my business elsewhere because of this, I asked for a manager it's been hours and one hasn't called me back. Once again showing me you don't care. Your lack of communication and terrible support and so called processes leave the clients in the lurch, when I have an issue with a card machine I need it sorted out now, otherwise I loose money. Once again Yoco doesn't care.

I don't know what to do anymore.