Worst Service Ever

If I could give negative 5 stars I would! Do not use YOCO, rather move over to another service provider.

Our website has been linked to YOCO for years with payments being made. All of a sudden, this same website is under review. We were not informed of this ahead of time.

This is so embarrassing as customers cannot pay for their purchases.

We have phoned and had chatbox conversations continuously for the last 3 days. We have dealt with Samantha and Keamogetswe. There has been either no reply from the YOCO team or they regurgitate the same answers. Our responses and replies have not been taken into consideration at all. We were told that it would take 48hours to resolve, days later and no resolution. We get the standard answer of "you are important to us and we are working on the query".

The problem with the review is: Password-protected Website; offerings unavailable for review."

Our response has been: The offerings are bespoke items... they are customised each time they are sold to a private network of customers, by invitation only. It cannot be accessible to the public.

Cannot someone just please assist us for goodness sake!