WL
Wilmari L
1 reviews | Active since Mar 2021
29 Mar 2021, 16:44
WORST CUSTOMER SERVICE I EVER RECEIVED
Last night I ordered a product and paid, accidentally ordered the wrong product. Up until now after 3 live chats with them and 11 emails, they canceled my ordered but can't get in touch with me to arrange my refund. So they have canceled my order and still keeping my money?? How can it take so long to get back to me? From 08:41 this morning they can't pick up a phone or email me to arrange my refund. It's really **** customer service.
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Yoco's replyOfficial
31 Mar 2021, 16:50Hi Wilmari, we're truly sorry for the poor experience! I've followed up on your request and can confirm your refund request has been attended to. Please keep a look out for proof of refund to your email address soon- Shana.
Yoco's reply31 Mar 2021, 16:50
Official
Hi Wilmari, we're truly sorry for the poor experience! I've followed up on your request and can confirm your refund request has been attended to. Please keep a look out for proof of refund to your email address soon- Shana.