RS
Renata S
1 reviews | Active since Nov 2017
11 Jul 2024, 11:44
WAITED 30 MINUTES FOR CALL TO BE ANSWERED!
Yoco is my favourite and preferred payment method BUT OH MY GOSH! They do not have enough consultants to answer customer calls. I had to hold on for over 30 minutes to speak to someone. Not the first time. Response time is not nearly what it was 4 years ago. PLEASE GET STAFF TO TAKE CARE OF CUSTOMER QUERIES TELEPHONICALLY. We don't want BOTS nor WhatsApps.
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Yoco's replyOfficial
11 Jul 2024, 14:25Hi Renata, we're so sorry for the poor experience. We've noticed that our team has been in touch to assist you. If you need further assistance, please let us know. You can also reach out to our team here: https://www.yoco.com/za/contact/.
Yoco's reply11 Jul 2024, 14:25
Official
Hi Renata, we're so sorry for the poor experience. We've noticed that our team has been in touch to assist you. If you need further assistance, please let us know. You can also reach out to our team here: https://www.yoco.com/za/contact/.