VERY POOR AND NO SERVICE - YOCO

We are struggling since Sunday to set up our new Yoco device. No feedback, nothing. When we chat online, we just receive the message "i will look into this and we will confirm once completed" and never receive any feedback again. We don't know if there are any problems or outstanding documents nothing. This is the first time we are dealing with them and until now, I am really very disappointed!!! I understand that the verification process is important, but feedback and communication back to me is also important.