Very Frustrating
<p>So, after being reffered I got a Yoco machine for my bar, as it is cleary reccomended for bars, restaurant, etc. </p> <p>And it is compatible with IOS and Android. Yeah right. after I added all my stock items, categorised alphabetically as I need it to be, I open my app and its all mixed up, no way to fix it and only answer I get is: 'It work fine on IOS, we are are aware of the problem with Android but cannot say when it or if it will be sorted ou". I dont use IOS, and your website clearly states it is perfect for Android. Can someone please give me straight answers an not the whole "we are working on it" routine? I need to use my device and at the moment its not possible!!!!!!!!</p>
Hi Pierre,
Thank you for raising your frustration with us. We have investigated the issue and can commit to having an updated version of our Android app live by end of day tomorrow. Once the update is live all your items will categorise correctly on Android.
On behalf of the Yoco team, I sincerely apologise for not providing you with clearer communication around the issue. I understand that this must have been frustrating as you are trying to run a busy business. A member of our team will be in contact shortly and we will follow up with you directly as soon as the update is live.
Kind regards,
Alice and the Yoco team.
Hi Pierre,
Thank you for raising your frustration with us. We have investigated the issue and can commit to having an updated version of our Android app live by end of day tomorrow. Once the update is live all your items will categorise correctly on Android.
On behalf of the Yoco team, I sincerely apologise for not providing you with clearer communication around the issue. I understand that this must have been frustrating as you are trying to run a busy business. A member of our team will be in contact shortly and we will follow up with you directly as soon as the update is live.
Kind regards,
Alice and the Yoco team.
Sadly still no update?
Sadly still no update?
Hi Pierre,
Apologies for the delay. The update was submitted to the Google Pay store on the 14th of March. We are just waiting for Google Play to approve the update and allow it to go live so that users may download it.
It should be live shortly. We will be in touch with more information.
Hi Pierre,
Apologies for the delay. The update was submitted to the Google Pay store on the 14th of March. We are just waiting for Google Play to approve the update and allow it to go live so that users may download it.
It should be live shortly. We will be in touch with more information.