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Francois F
1 reviews | Active since Sept 2017
17 Sept 2022, 09:42
Very bad service
I am waiting 3 days for my payout to be done. Got the confirmation on the 14th that my funds was paid but nothing yet. When I ask for help from customer support I get the run around. Now when I check my app I see the funds is in balance again since this morning. How do you work this out and then no clear answers to any of my questions. This is by far the worst service and customer support I have ever received from a business relying on my money for their salaries and services.
Helpful (0)
Replies (7)0
Replies (7)
Yoco's replyOfficial
19 Sept 2022, 12:43Hi Francois, we're sorry for the wait. We've sent your request to our team and we have seen that they have reached out via email to you to update on the status of your banking account. Please check our last mail. We will be able to get your details verified as soon as your account is activated.
Yoco's reply19 Sept 2022, 12:43
Official
Hi Francois, we're sorry for the wait. We've sent your request to our team and we have seen that they have reached out via email to you to update on the status of your banking account. Please check our last mail. We will be able to get your details verified as soon as your account is activated.
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Francois F's updateReviewer Update
21 Sept 2022, 07:48Today is 1 week later and I am still waiting for my payout that on the app its telling me everyday at 7pm you pay your customers. You are taking customers for stupid. You only answer what you thing they want to hear. Giving me a run around since last week.
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Francois F's update21 Sept 2022, 07:48
Reviewer Update
Today is 1 week later and I am still waiting for my payout that on the app its telling me everyday at 7pm you pay your customers. You are taking customers for stupid. You only answer what you thing they want to hear. Giving me a run around since last week.
Yoco's replyOfficial
21 Sept 2022, 10:21Hi Francois, our apologies- please check our last update sent via email to you.
Yoco's reply21 Sept 2022, 10:21
Official
Hi Francois, our apologies- please check our last update sent via email to you.
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Francois F's updateReviewer Update
21 Sept 2022, 11:56According to my chat with your agent it was resolved and my money is due for payout. Get a manager to call me as per 10 requests since Friday. I need to you to refund me for the machine as requested on Friday also. You are answering all other things but not for the return of the device
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Francois F's update21 Sept 2022, 11:56
Reviewer Update
According to my chat with your agent it was resolved and my money is due for payout. Get a manager to call me as per 10 requests since Friday. I need to you to refund me for the machine as requested on Friday also. You are answering all other things but not for the return of the device
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Francois F's updateReviewer Update
22 Sept 2022, 06:11Yet another day and no respons from Yoco to refund me for the device and have it collected within the 30 days period. It is almost a week now. Atlease I recieved my outstanding funds after a week. I wil never recommend Yoco to anyone even if it is my enemy.
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Francois F's update22 Sept 2022, 06:11
Reviewer Update
Yet another day and no respons from Yoco to refund me for the device and have it collected within the 30 days period. It is almost a week now. Atlease I recieved my outstanding funds after a week. I wil never recommend Yoco to anyone even if it is my enemy.
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Francois F's updateReviewer Update
22 Sept 2022, 10:13I reached again to Yoko today and got assisted by Nompilo. Thank you for helping me resolve all my complaints and issues with Yoco. You really changed the way I see and thanked about Yoco today. After the call I am happy to say that I will now stay with Yoco if this is how I will be helped going forward.
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Francois F's update22 Sept 2022, 10:13
Reviewer Update
I reached again to Yoko today and got assisted by Nompilo. Thank you for helping me resolve all my complaints and issues with Yoco. You really changed the way I see and thanked about Yoco today. After the call I am happy to say that I will now stay with Yoco if this is how I will be helped going forward.
Yoco's replyOfficial
05 Oct 2022, 07:35Sorry for missing your reply! Thank you Francois, we're glad we could help resolve your request :)
Yoco's reply05 Oct 2022, 07:35
Official
Sorry for missing your reply! Thank you Francois, we're glad we could help resolve your request :)