Very BAD service

I have a Yoco khumo Machine without any warning or physical trauma to the Machine it just stopped taping cards I contacted Yoco online they never got back to me I contacted them via watsapp they don't respond the only way I could get some form of talking to them was an automated chat bot and all I got was the Machine has entered into a non reversible system mode and I must buy another one a hardly make R 1000 a month how can I get another one and they can't they fix their Machine why did they make it go have such a system fault this is Stupid If you where thinking of buying this card Machine don't