Unsatisfied

Got my yoco machine, yoco called me and said all is setup and can transact. Well when I wanted to use it keeps saying payment unsuccessful. I contacted customer care waited 40mins on phone and put down called again after 20mins put down again no one answered. After about 2hours someone contacted me and told them its unacceptable because I could not use machine she said will call me in 30mins to an hour and will be sorted I still can't use machine its almost 24hours and still waiting. If I knew service was so pathetic I would of rather went to someone else. Im loosing business and customer care obviously does not care