TM
Thomas M
1 reviews | Active since Mar 2014
05 May 2022, 15:33
********* stupid behavior
I bought a yoco GO machine about 6 months ago and i now need to upgrade to yoco khumo. i have been told that i cannot trade in and i fail to understand why not because this machine is still new and i use it about once a month. Why cant y'all allow a trade in, refurbish the machine and sell it?!?!?!?!?!?!?!?!?!?!?!?!?1 Do i need to teach you what refurbish means?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?
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Yoco's replyOfficial
05 May 2022, 16:36Hi Thomas, we're sorry and are always happy to help, but with upgrade requests, your card machine would need to have been purchased within the last 30 days of requesting one. These terms are agreed to and accepted upon signup. Please see our card machine policies here: https://bit.ly/3LNzqWJ
If you have any further questions or concerns, please reach out or contact our Support team on *** or *** or via live chat on our app or website, https://www.yoco.com/za/
If you have any further questions or concerns, please reach out or contact our Support team on *** or *** or via live chat on our app or website, https://www.yoco.com/za/
Best regards,
Yoco's reply05 May 2022, 16:36
Official
Hi Thomas, we're sorry and are always happy to help, but with upgrade requests, your card machine would need to have been purchased within the last 30 days of requesting one. These terms are agreed to and accepted upon signup. Please see our card machine policies here: https://bit.ly/3LNzqWJ
If you have any further questions or concerns, please reach out or contact our Support team on *** or *** or via live chat on our app or website, https://www.yoco.com/za/
If you have any further questions or concerns, please reach out or contact our Support team on *** or *** or via live chat on our app or website, https://www.yoco.com/za/
Best regards,