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YN
Yanga N

1 reviews | Active since Aug 2021

01 Dec 2021, 14:48

Transfer my money now!

I have contacted Yoco many times. My mother emailed them a letter of permission, her ID and my ID. For over a week my funds haven't been transferred to my account. A lot of money is being deducted from my account. This is *******. I want my money in my account by tomorrow! It's my money! Not yours!

0
Replies (4)
Yoco
Yoco's reply01 Dec 2021, 15:37
Official
Hi Yanga, we're so sorry and don't mean to keep you waiting. I've checked and cannot find any emails sent from your email address to us with the Letter of Permission as well as your and your mom's ID. If you sent it from a different email address, please send that email address to me so that I can search for the mail you've sent and assist further.
Yoco
Yoco's reply02 Dec 2021, 08:36
Official
Hi Yanga, thanks so much. Our team's looking into this and I'll send you an update soon as I have feedback from them today.
Yoco
Yoco's reply02 Dec 2021, 12:18
Official
Hi Yanga, it will need to be on an attachement like a word doc or she can also write it out on a page, sign it and take a photo of the page as well and you can then reply to Tshepo with this.
YN
Yanga N's update02 Dec 2021, 14:41
Reviewer Update
Still no reply from you guys. The letter of permission was sent a long time ago. Why are you holding MY money? It's not yours!!!