MS
Margaret S
1 reviews | Active since Oct 2009
22 Mar 2022, 16:37
The worst registration process ever
The worst service possible. I have been trying to register a Yoco machine for a week and have not succeeded. The call centre does not seem to be able to sort things out and are not prepared to escalate calls. They have no reference number system to enable follow up and make promises that they don't keep. I have written emails, which are not even acknowledged.
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Replies (2)MS
Margaret S's updateReviewer Update
22 Mar 2022, 16:43 Don't believe Yoco's widely advertised commitments about fast and effortless sign-up and service. I have been trying for a week to sign up an NGO that is a Non Profit Organisation (a society) and after numerous phone calls on my side, emails and document submissions, no one can help me or escalate the situation to get a resolution.
I am the person trying to get Yoco up and running on behalf of the NGO but Yoco can't seem to accommodate that. The call centre agents won't give reference numbers for calls and they have promised return phone calls, but to no avail.
Don't be enticed into believing that Yoco will solve your payment problems.
I am the person trying to get Yoco up and running on behalf of the NGO but Yoco can't seem to accommodate that. The call centre agents won't give reference numbers for calls and they have promised return phone calls, but to no avail.
Don't be enticed into believing that Yoco will solve your payment problems.
MS
Margaret S's update22 Mar 2022, 16:43
Reviewer Update
Don't believe Yoco's widely advertised commitments about fast and effortless sign-up and service. I have been trying for a week to sign up an NGO that is a Non Profit Organisation (a society) and after numerous phone calls on my side, emails and document submissions, no one can help me or escalate the situation to get a resolution.
I am the person trying to get Yoco up and running on behalf of the NGO but Yoco can't seem to accommodate that. The call centre agents won't give reference numbers for calls and they have promised return phone calls, but to no avail.
Don't be enticed into believing that Yoco will solve your payment problems.
I am the person trying to get Yoco up and running on behalf of the NGO but Yoco can't seem to accommodate that. The call centre agents won't give reference numbers for calls and they have promised return phone calls, but to no avail.
Don't be enticed into believing that Yoco will solve your payment problems.
Yoco's replyOfficial
23 Mar 2022, 10:32Hi Margaret, we're sorry for the wait and don't mean for the poor experience. We've seen our team has been in touch with you and will be getting onto resolving your request asap. Please reach out if there's anything else we can help with.
Best regards,
Yoco's reply23 Mar 2022, 10:32
Official
Hi Margaret, we're sorry for the wait and don't mean for the poor experience. We've seen our team has been in touch with you and will be getting onto resolving your request asap. Please reach out if there's anything else we can help with.
Best regards,