The Most Appalling Customer Service

I’ve never encountered such shocking customer service as I did with Yoco. They claim to understand small businesses, but their customer support proves otherwise. When you estimate a 15-minute waiting time but make me sit for THREE HOURS before getting any response, it shows just how little you respect your customers’ time. Small business owners don't have the luxury to sit around waiting – time is money, and your incompetence is costing me both.

To make matters worse, after finally responding (three hours later!), your responses trickle in at FOUR-HOUR intervals. It’s as if you’re trying to stretch out the interaction just to be a thorn in the side of small businesses. That’s not service; it’s a joke. I even reached out via Instagram DM – you asked for my contact details and never followed up. If you’re going to bother asking for information, at least have the decency to do something with it.

And shout-out to Nomfundo, the consultant on the chat, who had the audacity to bluetick me after asking me to explain my issue. If you don’t want to do your job, say so upfront. This is an absolute disgrace to customer service.

Yoco, your business model hinges on small business owners trusting your services. How can we rely on a company that doesn't even understand the basics of time management? Your delays create bottlenecks in our daily operations, holding us back from the hustle that keeps our businesses afloat. Your lack of urgency shows a complete disregard for the very people who keep your platform relevant.

If your customer service is any reflection of how you handle business, it’s no wonder so many small businesses are suffering. Fix your ********** support team – or you’ll continue to lose the very customers you claim to support.