Terrible service form Yoco

I wanted to change my bank account. Yoco informed me i cannot do this and that I need to create a new profile in order to transfer the Yoco device to be able to receive funds in my new account. I created a new account and then followed Yoco instruction on unlinking the device and reregistering it. Unfortunately this didn't go well. I went into the new account and when I added the serial nr the system told me it was still linked to another account. I tried again but this time couldn't log on to the new account. it said wrong password so I tried changing the password but didn't receive any email with link to change password. I tried this several times. Then I tried talking to a agent through the chat service. I waited more than an hour for any reply. the person came on and i explained exactly what happened. they then sent me a link on how to reset your password and then closed the chat. I'm still in the dark and my machine is now useless. terrible service form Yoco.