AA
Andrea A
1 reviews | Active since Jun 2021
01 Oct 2021, 13:28
TERRIBLE SERVICE!!!!!
Never answers their phones, never call back after being on hold waiting for an agent for 30+minutes (then calls still get dropped) and requesting a call back- they never return your call. Been having the same matter with them for 3weeks still hasn't been resolved. the worse experience, we are now losing customers because we are unable to make use of our Yoco machine!!!! THE WORST!!!!
Helpful (0)
Replies (1)0
Replies (1)
Yoco's replyOfficial
01 Oct 2021, 17:09Hi Andrea, thanks for reaching out and we're sorry for the hassles you're experiencing. Our team's looked into this for you and the recent transaction attempts have been declined by the card holder's bank, and not your Yoco card machine, due to the high/big amount of the transaction trying to be processed. We can suggest to let your client know to reach out to their bank to assist with getting authorisation for these amounts, which should help. Please reach out if you may need further assistance.
Yoco's reply01 Oct 2021, 17:09
Official
Hi Andrea, thanks for reaching out and we're sorry for the hassles you're experiencing. Our team's looked into this for you and the recent transaction attempts have been declined by the card holder's bank, and not your Yoco card machine, due to the high/big amount of the transaction trying to be processed. We can suggest to let your client know to reach out to their bank to assist with getting authorisation for these amounts, which should help. Please reach out if you may need further assistance.