Terrible Service

I purchased a YOCO Machine a week ago. I setup my profile and was successfully verified. Upon reading features and benefits I tried activating a Payment Link. It said it's active but link didn't direct me to payment portal. I then chat to a consultant and to my surprise my Profile had been Terminated!

I emailed Risk Department and am told my profile is linked to a previously terminated Profile. Now I have never used YOCO before so of course I want to know how and why but then am just blatantly ignored.

Why verify my profile in the first place? Why can't you give me a tangiable response?

Appauled at the snail slow chat service. Appauled at the uninformative risk department response. Just an all round horrible experience! I haven't even made a single transaction.