AR
Amy R
1 reviews | Active since Aug 2010
04 Dec 2021, 15:42
Terrible service and malfunctioning software
Terrible support (or total lack thereof, rather). The tips recorded on individual transactions don’t balance with the total on the daily report. This necessitates having to check EACH RECEIPT at the end of service to determine the total tips. You can call or Whatsapp until you’re blue in the face, but there doesn’t seem to be a competent person at Yoco who can fix this error.
Helpful (0)
Replies (3)0
Replies (3)
Yoco's replyOfficial
06 Dec 2021, 19:28Hi Amy, we're sorry for the experience. Please could you send us the dates or date range for the transactions you are querying? If you've perhaps already sent us an email with all the info to ***, please let us know which email address you've mailed from. As soon as we have this info, we can investigate it for you.
Best regards,
Yoco's reply06 Dec 2021, 19:28
Official
Hi Amy, we're sorry for the experience. Please could you send us the dates or date range for the transactions you are querying? If you've perhaps already sent us an email with all the info to ***, please let us know which email address you've mailed from. As soon as we have this info, we can investigate it for you.
Best regards,
AR
Amy R's updateReviewer Update
06 Dec 2021, 20:46Hi
Please check your Whatsapp history - I've been corresponding with Thabang and numerous other individuals constantly since last week Wednesday and according to them, it's been escalated multiple times. This really is pathetic service. Now I have to explain the whole thing again??
Check all the receipts for Purple Circle Ventures 40 CC (registered business name):
Wednesday, 1 December 2021
Friday 3 December 2021
The tips processed on individual transactions don't balance with the total reflected on the history.
I was asked to:
Uninstall and re-install the app on all our devices. Did this.
Untick and then again tick the first tips option on the app. Did this.
Still experiencing the same problem.
I'm already in the process of testing alternatives to Yoco. Your support is terrible.
Please check your Whatsapp history - I've been corresponding with Thabang and numerous other individuals constantly since last week Wednesday and according to them, it's been escalated multiple times. This really is pathetic service. Now I have to explain the whole thing again??
Check all the receipts for Purple Circle Ventures 40 CC (registered business name):
Wednesday, 1 December 2021
Friday 3 December 2021
The tips processed on individual transactions don't balance with the total reflected on the history.
I was asked to:
Uninstall and re-install the app on all our devices. Did this.
Untick and then again tick the first tips option on the app. Did this.
Still experiencing the same problem.
I'm already in the process of testing alternatives to Yoco. Your support is terrible.
AR
Amy R's update06 Dec 2021, 20:46
Reviewer Update
Hi
Please check your Whatsapp history - I've been corresponding with Thabang and numerous other individuals constantly since last week Wednesday and according to them, it's been escalated multiple times. This really is pathetic service. Now I have to explain the whole thing again??
Check all the receipts for Purple Circle Ventures 40 CC (registered business name):
Wednesday, 1 December 2021
Friday 3 December 2021
The tips processed on individual transactions don't balance with the total reflected on the history.
I was asked to:
Uninstall and re-install the app on all our devices. Did this.
Untick and then again tick the first tips option on the app. Did this.
Still experiencing the same problem.
I'm already in the process of testing alternatives to Yoco. Your support is terrible.
Please check your Whatsapp history - I've been corresponding with Thabang and numerous other individuals constantly since last week Wednesday and according to them, it's been escalated multiple times. This really is pathetic service. Now I have to explain the whole thing again??
Check all the receipts for Purple Circle Ventures 40 CC (registered business name):
Wednesday, 1 December 2021
Friday 3 December 2021
The tips processed on individual transactions don't balance with the total reflected on the history.
I was asked to:
Uninstall and re-install the app on all our devices. Did this.
Untick and then again tick the first tips option on the app. Did this.
Still experiencing the same problem.
I'm already in the process of testing alternatives to Yoco. Your support is terrible.
Yoco's replyOfficial
07 Dec 2021, 09:45Hi Amy, our apologies for requesting the info again. I've received an update from our Products team that they've fixed the issue. They have corrected the old data and all tips should be reflecting correctly now. We appreciate you bearing with us and please reach out if you may need further assistance.
Best regards,
Yoco's reply07 Dec 2021, 09:45
Official
Hi Amy, our apologies for requesting the info again. I've received an update from our Products team that they've fixed the issue. They have corrected the old data and all tips should be reflecting correctly now. We appreciate you bearing with us and please reach out if you may need further assistance.
Best regards,