Terrible service after 4 years of giving them business

45 minutes of my time wasted trying to get hold of a manager to sort out my issue. I requested that I speak to a MANAGER. Do such people exist in your team? I don't think so. I've been buffeted from pillar to post and simply moved from one support team member to another, who clearly only follow a script and are incapable of deviating even slightly so that they can actually DO their jobs. Jobs that I pay for.

But here's what I've learned: Yoco cannot resolve my issue. You have "no idea" when cash advance will be available as there are "issues with the app". I've been getting the same reply for 5 months. You cannot explain why over 35 transactions a month (as at 28 April) are reflecting as a monthly turnover of R715 (if I'm lucky). I can assure you that this figure is absolutely incorrect. Unless I'm really clueless in basic maths. You do not respond to emails or DM (have done both). Your WhatsApp team are useless.

Maybe that's why you don't make space for feedback or reviews of your services on Facebook?

Time to move to another service provider.