Terrible customer service, delays in changing company name, bank accounts and payouts

It seems impossible and too much trouble! No customer service. I am still waiting for my payout since 21 May 2022! Efforts to change bank accounts or the business has been in vain sine 14 April 2022. On the app it only requires a confirmation of bank account which I have submitted online and per email). After enquiring I was informed that they need additional documents, including a share certificate. I have submitted all Cipc documents.

In this time I have had to order an IKhokha machine, as my website relies on online payments. This took me 1 day and be guided telephonically on setting up IKhokha as a payment portal. My transactions have already started before finally receiving a request to upload my banking confirmation details.

Today they tell me to write a letter and sign it to state that I am 100% shareholder. Why are documents from Cipc not enough, nor my numerous emails stating this, signed by me?

Why did it take from 13 April to 18 May to verify bank details? Why are they not friendlier and more helpful instead of standardised responses, without reading attachments? In what era does one have to wait almost a month for a payment of less than R3000? Compared to IKhokha where everything was quick, staff super friendly and helpful, understanding urgency, I don't think I want to continue with Yoco whom I wanted to support because throughout lockdown they supported their customers, but they have destroyed that goodwill now. Time to pull up your socks