Suspended pay-portal on website within 24 hrs/no reaction from *****-line for days

We received last week an email, from Yoco, 'updating your profile necessary with photo/face+ID held up within 24 hrs, otherwise immediate suspension of your pay-portal on your website'. We suspected phishing and send an email to the Yoco-*****-line, got an immediate reference-no, probably automated. Nothing after that. Sent another email, asking 'what do we do with that ref-no, please get in touch urgently'. That was on 27.03.26. Nothing. *****-line, mind you!!! They did suspend our pay-portal on our website within 24 hrs!!!!! Customers phoned, that's how we found out. This is the 3rd time, that I took to HelloPeter in connection with Yoco. It was the last time, at least concerning our own business, this company is too 'professional' for our liking, already in the process of making the last changes ...