MT
Mxolisi T
1 reviews | Active since Apr 2014
25 Aug 2022, 07:32
Suspected case of *****
We reported a case of suspected ***** by one of Yoco field agents, when I called In I was told to send an email to the risk department, did that and I sent all the information but it's been over a week now with no response. What upsets me the most is waiting this long to investigate a case of *****. It's really pathetic Yoco. Ensure that I get contacted soon because this needs URGENT attention.
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Replies (2)
Yoco's replyOfficial
25 Aug 2022, 13:25Hi Mxolisi, thanks for reaching out and we are sorry there has not been an update as yet. Our team has investigated the matter and we've also just sent an update to the Yoco merchant on whose behalf you have reached out. Please do ask her to check her email inbox, if she hasn't yet.
Yoco's reply25 Aug 2022, 13:25
Official
Hi Mxolisi, thanks for reaching out and we are sorry there has not been an update as yet. Our team has investigated the matter and we've also just sent an update to the Yoco merchant on whose behalf you have reached out. Please do ask her to check her email inbox, if she hasn't yet.
MT
Mxolisi T's updateReviewer Update
26 Aug 2022, 11:12Hi, the merchant did not get any reply from Yoco yet. Send the reply to zukiswasonja*****gmail.com or phone ***. What's more frustrating to this vendor is that this mater is from June and now it almost end August and there has not been anything concrete to this vendor. By doing this we are affording Yoco time to internally investigate this matter and reply to this vendor and it seems like Yoco is failing to do that. This vendor needs to be contacted or corresponded to and this matter needs Urgent attention.
Thanks
Thanks
MT
Mxolisi T's update26 Aug 2022, 11:12
Reviewer Update
Hi, the merchant did not get any reply from Yoco yet. Send the reply to zukiswasonja*****gmail.com or phone ***. What's more frustrating to this vendor is that this mater is from June and now it almost end August and there has not been anything concrete to this vendor. By doing this we are affording Yoco time to internally investigate this matter and reply to this vendor and it seems like Yoco is failing to do that. This vendor needs to be contacted or corresponded to and this matter needs Urgent attention.
Thanks
Thanks