Support started of badly, but now all seems well

We couldn't get our new card machine to link to our bank account. We repeatedly asked for help, and when someone eventually rep****, he could not get the problem sorted out. In the meantime we received a few successful online payments. Twice a customer did not manage to pay (when their own bank possibly declined payment for not trusting this payment system), but then the automated reason for decline stated that WE had declined it. That was very upsetting, because it put us in a bad light for our customers.

Eventually, after again sending an e-mail saying that I'll have to warn people against Yoco (since several e-mails over several weeks prior to that were just never rep**** to), Gadija C. contacted us and helped us sort out the problems. Our machine now works, and she promised that their automated system would be updated so that in future, the true reason would be given if any payment gets declined.